When do I submit a retest request?

If schools encounter issues after the room code has been entered, students may be eligible for retesting. Examples of scenarios that would call for retesting include:

• Schools that experience disruptions to testing (e.g., fire alarms).
• Students who experience technology issues after testing has started.
• Students who become sick after testing has started.
• Misadministrations, either due to student or testing staff error, that would invalidate the student’s score.

Learn more in the Retesting and Irregularities chapter of the Test Coordinator Manual or Proctor Manual.