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    Troubleshooting

    • Why can't I get into the score reporting portal?
    • How do I upload scores into my student information system?
    • How can I help a student who can't access their online report?
    • How do I see SAT registration info for my students?
    • Why are all or some of my students' scores unavailable?
    • Why can't I see question item performance when viewing reports for a digital assessment?
    • Why can't I find AP scores or AP Potential™?
    • Why is my Question Analysis report missing some data?
    • Why is some question data reported as an “X” in my data file?
    • Why isn't there a data file on the Raw Data Files For Your Systems page in Downloads for scores that are available in the online reports?
    • How do I report incorrect SAT registration photos or student information?